Refunds & Cancellations | Odisha Coffee

Last updated: July 10, 2026

1. Order Cancellations

You may request a cancellation before your order has been dispatched. Once an order has been packed and handed over to our logistics partner, it cannot be cancelled.

To cancel an order, please contact us immediately through our contact page with your order reference number. We will do our best to accommodate your request if the order has not yet been dispatched.

2. Eligibility for Refunds

We accept refund requests in the following cases:

You received a product that is damaged or defective.
You received the wrong product or quantity.
Your order was cancelled before dispatch and payment was already collected.

Refunds are not applicable for change of mind after dispatch, or for custom bulk/export orders once production has commenced.

3. How to Raise a Refund Request

Your order reference number
A description of the issue
Clear photographs of the damaged or incorrect product (if applicable)

4. Refund Processing

Once your refund request is approved, the amount will be credited to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

5. Bulk & Export Orders

For B2B, wholesale, and export orders, refund and cancellation terms are governed by the specific agreement or proforma invoice issued at the time of the order. Please refer to that document or contact us directly for clarification.

6. Contact

For any questions about this policy, please reach out through our contact page.

Gray Cup Enterprises Private Limited | CIN: U47211DL2025PTC457808